Returns Policy
Refund and Returns Policy
Last Updated: 3 October 2026
At T Journey LTD, we want our customers to have a clear and straightforward experience when purchasing from us. This Refund and Returns Policy explains when returns, refunds, replacements, and cancellations may be available.
By placing an order with T Journey LTD, you acknowledge and agree to the terms outlined below.
1. About T Journey LTD
T Journey LTD
Suite 1881
182–184 High Street North
Area 1/1
East Ham
London E6 2JA
United Kingdom
📧 Email: info@tjourneyltd.com
📞 Phone: +1-800-234-5678
2. Returns
We may accept returns for eligible products where the item meets the requirements described in this policy.
To request a return, please contact us as soon as possible after receiving your order.
A return request should include:
- Your full name
- Order number
- Product name
- Reason for the return
- Description of the issue
- Photographs or other supporting information where relevant
We will review the request and provide instructions regarding the next steps.
3. Return Eligibility
Unless otherwise stated for a particular product, returned items should generally:
✓ Be unused and in their original condition
✓ Be returned with original packaging where reasonably possible
✓ Include accessories, manuals, tags, or other components supplied with the product
✓ Not have been damaged through misuse or improper handling
✓ Be accompanied by relevant order information
Certain products may have different return conditions depending on their nature.
4. Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly.
📸 Where appropriate, we may ask you to provide photographs showing:
- The product
- The packaging
- Any visible damage
- The shipping label
- The incorrect item received
This information helps us investigate the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer:
Replacement • Refund • Return • Another appropriate solution
5. Faulty Products
If a product develops a fault, please contact us with details of the issue.
We may ask for additional information to determine whether the product is defective and what resolution may be appropriate.
Where applicable, your statutory rights under UK consumer protection law are not affected by this policy.
6. Change of Mind
For eligible consumer purchases made online, customers may have cancellation rights under applicable UK consumer legislation.
Where a statutory cancellation right applies, you may generally have a limited period in which to notify us that you wish to cancel an eligible purchase.
Certain goods or services may be excluded from cancellation rights or may be subject to specific conditions under applicable law.
If you wish to cancel an order because you have changed your mind, please contact us as soon as possible.
7. Refunds
Once a return or refund request has been approved, we will process the refund using the applicable payment method where reasonably possible.
Refund processing times may vary depending on:
- The payment provider
- Your bank or card issuer
- The payment method used
- The time required to inspect a returned product
Although we will process approved refunds promptly, the time it takes for the funds to appear in your account may be outside our control.
8. Partial Refunds
In certain circumstances, we may provide a partial refund rather than a full refund.
This may apply where:
- An item is returned in a condition different from the condition in which it was supplied
- Parts or accessories are missing
- The value of the item has been reduced due to handling beyond what is reasonably necessary to inspect the goods
Any reduction will be considered in accordance with applicable law.
9. Return Shipping
Return shipping arrangements may depend on the reason for the return.
Incorrect, Damaged, or Defective Item
Where the issue is our responsibility, we may arrange or reimburse reasonable return shipping costs where applicable.
Change of Mind
Where a customer exercises a statutory cancellation right, return shipping arrangements may be subject to applicable consumer law and the information provided at the time of purchase.
We will provide specific return instructions when your return request is approved.
10. Items That Cannot Be Returned
Some products or services may not be eligible for return or cancellation because of their nature or applicable law.
Examples may include certain:
- Personalised products
- Bespoke or customised items
- Products that cannot be returned for hygiene or health protection reasons after opening
- Perishable products
- Digital products or services where applicable conditions have been met
- Items that have been used or altered beyond what is reasonably necessary to inspect them
Any applicable exclusions will be communicated where required.
11. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to stop an order before it has been processed or dispatched.
However, once an order has been processed or dispatched, cancellation may no longer be possible and you may need to follow the applicable return procedure.
12. Exchanges
Where appropriate, we may offer an exchange instead of a refund.
Exchange availability may depend on:
- Product availability
- Reason for the exchange
- Condition of the returned item
- Applicable consumer rights
If the requested replacement is unavailable, we may offer another appropriate resolution.
13. Refund Processing
After an approved return has been received and reviewed, we will determine the applicable refund.
The refund may include the relevant purchase amount and, where required by applicable law, eligible delivery charges.
Additional delivery services selected by the customer beyond the least expensive standard delivery option may not necessarily be refundable where applicable law permits this.
14. Late or Missing Refunds
If you have been informed that your refund has been processed but the money has not appeared in your account, please:
1. Check your bank or card account.
2. Contact your payment provider or bank.
3. Allow the relevant processing period to pass.
If you still cannot locate the refund, contact us at:
We will assist you in checking the status of the refund.
15. Return Procedure
To begin a return, please contact our team.
Step 1 — Contact Us
Send an email to:
Step 2 — Provide Order Details
Include your:
- Order number
- Name
- Product details
- Reason for return
- Supporting photographs, if relevant
Step 3 — Wait for Instructions
We will review your request and provide return instructions where the return is approved or otherwise appropriate.
Step 4 — Return the Item
Send the item according to the instructions provided.
Step 5 — Refund or Replacement
Once the returned item has been received and assessed where necessary, we will process the appropriate resolution.
16. Consumer Rights
Nothing in this Refund and Returns Policy is intended to remove or restrict any rights you may have under applicable UK consumer protection law.
Where applicable, consumers may have legal rights relating to:
- Faulty goods
- Goods not as described
- Goods not fit for purpose
- Cancellation of eligible online purchases
- Refunds
- Repairs
- Replacements
These statutory rights may apply regardless of the terms of this policy.
17. Business Customers
If you are purchasing from T Journey LTD in the course of a business or commercial activity, different contractual terms may apply.
Where applicable, the terms agreed between T Journey LTD and the business customer will govern the transaction, subject to applicable law.
18. Policy Changes
We may update this Refund and Returns Policy from time to time.
Changes may be made to reflect:
- Changes in our products or services
- Changes in our business procedures
- Changes in applicable laws
- Changes in payment or delivery arrangements
The latest version will be published on this website with an updated Last Updated date.
19. Contact Our Team
If you have any questions about returns, refunds, exchanges, cancellations, or damaged products, please contact us.
📞 Phone
+1-800-234-5678
📍 Address
T Journey LTD
Suite 1881
182–184 High Street North
Area 1/1
East Ham
London E6 2JA
United Kingdom
We’re Here to Help
At T Journey LTD, we aim to handle returns and refunds fairly, transparently, and professionally.
If you experience an issue with your order, please contact us and give us the opportunity to review the situation and help find an appropriate solution.
T Journey LTD
Professional Service • Customer Care • Trusted Relationships
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